Los Angeles Metro
January 13, 2021
Los Angeles, CA
Job Type


Basic Function
Manages and directs the activities of a unit that ensures compliance with applicable federal, state, and local civil rights legislation, including Title VI, Title VII of Civil Rights Act, the Unruh Act, The Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) Title II and Title III, and California Building Standards Code, to meet or exceed accessibility requirements for Metro′s transportation systems and facilities used by persons with disabilities.
Example Of Duties

  • Manages, plans, and directs the administration and coordination of the unit′s activities and recommends direction for agency′s compliance with state and federal accessibility requirements for persons with disabilities
  • Establishes and maintains compliance with the ADA in coordination with other departments, project managers, subrecipients, and contractors to ensure that Metro's business operations, programs, and facilities are compliant with applicable local, state, and federal requirements
  • Develops and implements training on ADA requirements to educate and sensitize agency and subrecipient employees on disability concerns and related issues
  • Manages and directs the monitoring of claims and complaints of compliance with state and federal accessibility rules and regulations; directs accessibility complaints to appropriate Metro units
  • Oversees confidential investigations of complaints and grievances from employees, customers, and community-based organizations regarding civil rights and accessibility, and determines appropriate resolutions
  • Oversees the responses to federal and state civil rights audits, evaluations, and inspections, ensuring that any reports are submitted in a timely manner
  • Oversees the development of studies and reports to evaluate accessibility of agency′s programs and facilities
  • Conducts site inspections and assessments of Metro and subrecipient facilities to determine state of compliance with applicable federal and state accessibility codes and regulations and Metro design criteria
  • Provides technical guidance to management and interdepartmental support services, programs, or activities to ensure accessibility for customers with disabilities
  • Serves as agency′s liaison with government entities and other organizations concerning overall compliance of state and federal accessibility rules and regulations
  • Manages and directs the review of all construction project plans and drawings, and inspection of new and current facilities for accessibility
  • Provides recommendations in accessibility improvements to all Metro bus and rail services, equipment, and facilities and oversees ADA services and training provided by Metro subrecipients
  • Develops positive relationships with accessibility and older adult advocacy groups, support organizations, and associations
  • Reviews best practices of other public, private, and not-for-profit transportation agencies and organizations of accessibility issues for persons with disabilities and older adults
  • Tracks critical legal issues encompassing accessibility of agency′s programs and facilities
  • Coordinates with Metro′s business units in developing legislative proposals that will provide greater accessibility that supports the agency for the provision of accessible service to persons with disabilities and older adults
  • Coordinates with Metro′s business units in monitoring of the review and updates of Metro publications, such as policies and procedures for compliance with accessibility requirements
  • Analyzes, interprets, and remains current on applicable federal, state, and local regulations for persons with disabilities and older adults; communicates changes that are relevant to the agency′s programs and facilities to the appropriate individuals
  • Supervises assigned staff and directs consultants
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:


  • Bachelor's Degree in Business Administration, Public Administration, Planning, or a related field


  • Six years of relevant experience or three years of relevant supervisory-level experience performing work in accessibility or other related program/ project management

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  • California Certified Access Specialist (CASP) designation preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience providing technical assistance and support to internal departments and external entities regarding ADA/accessibility compliance of services, programs, and activities.
  • Experience conducting facilities inspections and assessments, documenting state of accessibility compliance, and making recommendation for remediations.
  • Experiencing managing, planning, and coordinating administration of accessibility-related activities and recommending actions to ensure compliance with state and federal accessibility requirements for persons with disabilities
  • Experience developing and implementing training on ADA requirements to educate and sensitize individuals on disability-related concerns and issues.
  • Experience overseeing accessibility-related claims and complaints and taking appropriate action to ensure compliance with state and federal rules and regulations with state and federal accessibility rules and regulations; directs accessibility complaints to appropriate Metro personnel.
  • Experience overseeing the administration and development of reports and studies evaluating accessibility compliance of programs and facilities.


  • Theories, principles, and practices of applicable federal, state, and local accessibility laws and regulations, including ADA Title II and ADA Tile III (requirements for programs, services and facilities), Department of Transportation 49 CFR Part 37 (requirements for fixed route and paratransit), The Rehabilitation Act Section 504, Title VI, and LEP (Limited English Proficiency)
  • Program/project management concepts and practices
  • Research, analysis, and report preparation methods
  • Theories, principles, and practice of public transit
  • Dangerous situation identification and resolution
  • Principles and practices of the procurement process
  • Applicable business software applications

Skill in:

  • Participating in managing confidential investigations of complaints and grievances from employees, customers, and community-based organizations regarding civil rights
  • Determining appropriate resolutions of complaints and negotiating, mediating, and/or recommending settlements
  • Creating and implementing policies and procedures
  • Communicating effectively orally and in writing
  • Developing agency-wide trainings
  • Developing and preparing studies and reports
  • Evaluating and monitoring agency-wide compliance with federal, state, and local civil rights statutes and regulations
  • Exercising sound judgment and creativity in making decisions
  • Determining strategies to achieve goals


  • Effectively and sensitively communicate with all levels of Metro employees and the public
  • Prepare comprehensive reports and correspondence
  • Analyze situations, identify problems, recommend solutions, and evaluate outcomes
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Conduct on-site facilities compliance inspections and assessments, document state of compliance and make recommendations for remediation
  • Meet tight time constraints and deadlines
  • Handle highly confidential information
  • Represent Metro before union officials, contractors, vendors, federal and state auditors, arbitrators, and legal professionals
  • Compile and analyze complex data
  • Read, write, speak, and understand English
    Selection Procedure
    Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
    Application Procedure
    To apply, visit Metro's website at and complete an online Employment Application.

    Computers are available to complete online Employment Applications at the following Metro location:

    METRO Headquarters, Employment Office
    One Gateway Plaza
    Los Angeles, CA 90012

    Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

    All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (ERB)
    *Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
    Closing Date/Time: 22-JAN-21

Drop files here browse files ...

Related Jobs

January 18, 2021
January 18, 2021
January 18, 2021
January 18, 2021
January 18, 2021