Public Safety Dispatcher I

CITY OF BIRMINGHAM, AL
Published
June 10, 2021
Location
Birmingham, AL
Job Type
 

Description

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Grade 15
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CLOSE DATE
06/08/2021

SUMMARY

IF YOU HAVE APPLIED FOR THIS POSITION WITHIN THE LAST 12 MONTHS, YOU DO NOT NEED TO REAPPLY. YOU MAY ONLY TEST FOR THIS POSITION ONCE EVERY 12 MONTHS.

Public Safety Dispatcher Is support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and forwarding the information to the Public Safety Dispatcher II. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work station to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.

TYPICAL JOB DUTIES:

  • Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations.
  • Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations.
  • Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.
  • Completes and maintains information and tracking data pertinent to law enforcement operations.
  • Enters information from emergency calls into the computer aided dispatch (CAD) system while simultaneously communicating with caller to gather information regarding the incident and scene.
  • Transfers calls to appropriate dispatcher and/or agency (e.g., law enforcement, fire, EMS) and monitors relay of call to ensure incident information has been received.
  • Communicates with external agencies (e.g., utility companies, animal control, towing companies) to provide information regarding citizen requests.
  • Monitors local geographical conditions such as major street closings, utility company projects, roads and transportation conditions, road construction projects, accidents, traffic delays, etc. and updates dispatchers and emergency responders through computer aided dispatch system (CAD) to keep them informed.

MINIMUM QUALIFICATIONS:

The following Minimum Qualifications are required for this job. You must demonstrate possession of these qualifications by providing a detailed description of your related experience in the work history section of your application. Please note that replicating or restating these minimum qualifications or the information from the Personnel Board's job description as your own work experience will result in your disqualification. Please describe your work experience in your own words to represent the work you have performed that is related to the minimum qualifications for this job.

  • Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service).
  • No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
  • Willing to submit to a general and criminal background check.
  • Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.

PREFERRED QUALIFICATIONS:

  • Experience as a public safety dispatcher.
  • Emergency Medical Dispatch (EMD) certification.
  • Emergency Fire Dispatch (EFD) certification.
  • Emergency Police Dispatch (EPD) certification.
  • National Crime Information Center (NCIC) certification.
  • Cardiopulmonary Resuscitation (CPR) certification.

COMPETENCIES:

  • Adaptability & Flexibility.
  • Computer & Technology Operations.
  • Creativity & Innovation.
  • Customer Service.
  • Learning & Memory.
  • Mathematical & Statistical Skills.
  • Oral Communication & Comprehension.
  • Physical Abilities.
  • Planning & Organizing.
  • Problem Solving & Decision Making.
  • Professionalism & Integrity.
  • Researching & Referencing.
  • Reviewing, Inspecting & Auditing.
  • Self-Management & Initiative.
  • Sensory Abilities.
  • Teamwork & Interpersonal.
  • Technical & Job-Specific Knowledge.
  • Technical Skills.
  • Training & Facilitation.
  • Written Communication & Comprehension.

CRITICAL KNOWLEDGES:

  • Knowledge of appropriate citizen interactions when dealing with the public.
  • Knowledge of basic law enforcement terminology.
  • Knowledge of public safety terminology used by public safety agencies.
  • Knowledge of the fundamentals of software for public safety records management and/or computer aided dispatch (CAD) (e.g., New World, Southern Software Police/Sheriff Pak).
  • Knowledge of the geography of the jurisdiction, including landmarks, street numbers/names, boundaries, etc., and basic familiarity with surrounding area.

WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.

PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.

DISCLAIMER: This job description is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.

SPECIAL ACCOMMODATIONS

Persons requiring special conditions to accommodate a disability when completing the application should contact the Personnel Board at 205-279-3500 before the announcement closing date. Qualified applicants who believe they will need reasonable accommodation in the examination process should complete and submit an Accommodation Request Form. You may obtain an Accommodation Request Form by contacting our ADA Ombudsperson at ADAO@pbjcal.org, or by accessing the "Request for Accommodation" form through the following website: http://www.pbjcal.org/

AN EQUAL OPPORTUNITY EMPLOYER

The Personnel Board of Jefferson County (Personnel Board) provides a public personnel system based on merit principles. The Personnel Board strives for the constant improvement of the public service by employing and developing the best qualified persons available. The Personnel Board provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, religion, political beliefs, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employment decisions are made by the Merit System municipality or governmental agency in which the position exists. Each Merit System municipality, agency, or jurisdiction administers its own equal employment opportunity programs in compliance with applicable state and/or federal laws and regulations.

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