IT Manager

SANTA CLARA COUNTY, CA
Published
November 8, 2019
Location
San Jose, California
Job Type

Description

Under general direction, to manage, plan and coordinate the daily activities of one or more IT processes; to analyze trends in technology, assessing the impact of emerging technologies on the environment, providing solutions to address technology and business issues, and managing people and financial resources while ensuring the development of high-quality technology solutions.

NOTE: Candidates who meet the employment standards will be invited to take an oral examination, tentatively scheduled for the week of December 16, 2019 (Monday, Tuesday, Wednesday, Thursday, Friday between the hours of 8 a.m. and 5 p.m.)
Typical Tasks

  • Ensures work, information, ideas, and technology flow freely among the team/section and ensures collaboration with other teams;
  • Meets regularly with team members to gather work status, discuss work progress and obstacles;
  • Provides advice, guidance, encouragement and constructive feedback;
  • Ensures staff has the resources and skills needed to support all work initiatives;
  • Establishes measurable individual and team objectives that are aligned with business goals;
  • Documents and presents performance assessments and collaborates with staff to create individual development plans;
  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention;
  • Identifies skills and knowledge deficits;
  • Generates appropriate communication, process and educational plans for mitigating the disruption of change;
  • Ensures internal Service Level Agreements (SLA) are met;
  • Discusses work progress and obstacles and removes obstacles to change;
  • Manages the delivery of one or more IT services to support the IT strategy;
  • Tracks and takes appropriate steps to stay within budget;
  • Measures service performance and implements improvements;
  • Participates in IT workforce deployment activities;
  • Provides high-quality services at optimal cost to customers;
  • Participates and provides input to the SLA development process;
  • Provides input into demand management process and executes on plan;
  • Participates in the development of IT budgets;
  • Implements process improvements; 
  • May be assigned as a Disaster Service Worker, as required;
  • Performs other related duties as required.

Employment Standards
Possession of a Bachelor's degree from an accredited college in Computer Science, Engineering, Information Technology, Science, Business or a related field,  
 
And
Seven (7) years of IT and/or business work experience in the field to be supervised or a closely related field.  Two (2) of these years of experience must include either technical leadership or supervisory responsibilities.
 
OR
 
Training and experience equivalent to the possession of a Bachelor's degree.  Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
 
And

Nine (9) years of IT and/or business work experience in the field to be supervised or a closely related field.  Four (4) of these years of experience must include either technical leadership or supervisory responsibilities.
 
Special Requirements

  • Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
  • Depending on the position, related certifications may be required or desirable.

 
Knowledge of:

  • Computer operations management;
  • Multiple roles in systems implementation;
  • Strategic planning;
  • Multiple software development methodologies;
  • Best methods for communication among teams and sections;
  • Methods to keep apprised of work status, work progress and obstacles;
  • Principles of supervision and employee development;
  • Resources and skills needed to support all work initiatives;
  • Measurable individual and team objectives that are aligned with business goals;
  • Performance assessment documentation;
  • Organizational practices for staffing, performance management, staff development, reward and recognition, and retention;
  • IT services that support IT strategy;
  • Budgeting process;
  • Service performance and performance improvement techniques;
  • IT workforce deployment activities;
  • Excellent customer service techniques;
  • Service Level Agreement (SLA) development process;
  • Demand management process and execution.

 
Ability to:

  • Manage computer operations divisions;
  • Implement multiple system roles in systems implementation;
  • Implement successful on-time, on-budget applications/ technology deployment projects;
  • Develop and implement IT policies and procedures;
  • Build relationships with people at a variety of levels;
  • Communicate effectively among the team/section;
  • Keep apprised of work status, discuss work progress and obstacles;
  • Supervise staff by providing advice, guidance, encouragement and constructive feedback;
  • Ensure staff has the resources and skills needed to support all work initiatives;
  • Establish measurable objectives that are aligned with business goals;
  • Document performance assessments in accordance with applicable labor contracts;
  • Apply organizational practices for staffing, performance management, staff development, reward and recognition, and retention;
  • Identify skills and knowledge deficits;
  • Ensure internal SLAs are met;
  • Manage the delivery of one or more IT services to support the IT strategy;
  • Track and stay within budget;
  • Measure service performance and implement improvements;
  • Provide high-quality services to customers;
  • Implement process improvements.

Closing Date/Time: 11/21/2019 11:59 PM Pacific

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