Home Automation Specialist

Overview

POSITION SUMMARY :
The Specialist will i nterface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel.

Responsibilities

CORE RESPONSIBILITIES:

• Communicate new model construction to the Regional Account Manager
• Schedule home automation training for NHCs
• Monitor the performance of the home automation products in each model
• Report technology issues to the Regional Account Manager
• Perform basic troubleshooting of home automation products in models
• Ensure models are 100% ready for activation by completing a walkthrough and checklist
• Work with local trades to ensure activation readiness
• Provide feedback on training issues, effectiveness, and
• Responsible for ensuring onsite training complies with all company/department policies and procedures.
• Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account
• Perform onsite observations of Amazon activations
• Monitor and respond to Home Automation KPI's.

Qualifications

CORE SKILLS AND COMPETENCIES
Technical Skills:

• Fundamental residential home automation knowledge
• Basic network configuration
• Use of test equipment (Network tester, Toner, FVD, )
• Use of technology tools (Tablet, phone, laptop)
• Basic network troubleshooting
• Smart home technology knowledge

Job Skills:

• Remains up-to-date on all job-related updates
• Embraces change with a positive demeanor
• Ability to deal with challenging technical situations in the field with limited supervision
• Demonstrates excellent problem solving and conflict resolution skills
• Demonstrates flexibility in traveling to different divisions when needed
• Capable of training colleagues on processes and procedures

• Can serve as team leader during manager's absence

Customer Service Skills:

• Excellent Communication Skills both verbal and written
• Good Listing and problem-solving skills
• Represent an image of integrity and professionalism
• Promotes a positive company image (uniform, clean company vehicle, good communication skills)

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