Health Services Manager I – Public Authority (Open)

County of San Mateo, CA
February 13, 2020
Redwood City, California
Job Type


San Mateo County Health is seeking a well-qualified individual for the position of Health Services Manager I - Public Authority.

There is currently one vacancy:

  • Public Authority (this is not a County position) responsible for overseeing the administration of the Public Authority for In Home Supportive Services (IHSS).

NOTE:The Public Authority Health Services Manager is not a County position but reports to the San Mateo County Director of Aging and Adult Services.

The position is located in San Mateo, CA.

Public Authority :
The Public Authority (PA) was established by the San Mateo County Board of Supervisors in 1993 for the purpose of administering the provider components of the County of San Mateo's In-Home Supportive Services (IHSS) program.The IHSS Program provides homecare services to Medi-Cal eligible individuals who are aged, blind or disabled to assist them to remain safely in their homes as an alternative to out-of-home care. The Public Authority is advised by the Public AuthorityAdvisory Committee, which is anadvisory board appointed by the Board of Supervisors, with a majority of the membership being designated for current or past consumers of personal care assistance.

The Public Authority serves as the employer of record for IHSS workers, with theIHSS consumer retaining the right to hire, fire and train their worker.The Public Authority's responsibilities include operating a Registry that recruits, screens and refers potential home care providers to IHSS consumers needing personal assistance in their home; screening the backgrounds of IHSS providers in accordance with IHSS policies and regulations; providing training opportunities to IHSS providers to enhance their skills in serving IHSS consumers; and offering support and assistance to Registry consumers and providers to ensure the employer-employee relationship between the Registry consumer and provider are functioning well.In San Mateo County, the Public Authority also provides personnel and payroll services for IHSS providers, maintaining the payment and employment records for approximately 5000 IHSS workers, troubleshooting issues with timecards and payment, conducting employment verifications, and responding to subpoenas of employment records. The unit also currently administers the health and COBRA benefits for IHSS workers.

Under the direction of the Director of Aging and Adult Services, the Health Services Manager in the Public Authority is responsible for overseeing all operations in the Public Authority.Staffing currently includes two Community Program Supervisors, a Registry Specialist, a Training Specialist, four Social Workers, four Payroll/Personnel Services Specialists and an Office Specialist.Additional extra help staff have been added for special projects when necessary.The Public Authority staff is co-located near the IHSS Program unit to promote an integrated system of care for both consumers and providers.

In addition to managing the Public Authority at the local level, the Health Services Manager will provide the staffing support to the Public AuthorityAdvisory Committee.The position also represents the Public Authority at meetings with other collateral agencies, such as the Health Plan of San Mateo, and participates in State and Regional meetings of the Public Authorities from other counties.

This Health Services Manager I will need a strong sense of systems and processes; a spirit of collaboration and integration; good communication skills; and political astuteness. They alsomust have the ability to analyze data, stay current with all County, State and Federal rules, regulations and agreements impacting the program and be cognizant of trends or issues pertaining to homecare, the IHSS program and the Public Authority.As the homecare field and the IHSS program are ever changing, the Health Services Manager must be able to deal with ambiguity while maintaining a ground in systems analysis and process improvement.

Ideal Candidate:

  • Knowledgeable about the IHSS program and the Public Authority
  • Strong understanding of systems and processes - able to use process improvement strategies such as LEAN to examine workflow and identify ways to enhance systems of services and services provided to consumers and providers
  • Excellent communication skills - able to communicate in writing and verbally with individuals of differing backgrounds, education levels, and socioeconomic status
  • Politically astute - able to work with county and state officials and Board appointed advisory committees
  • Strategic thinker who looks beyond the current reality and seizes opportunities to enhance or expand the potential services while aligning services with the capacity and resources available
  • Collaborator - works collaboratively not only with contract providers but other agencies and to promote an integrated system of services for the community
  • Analytical - able to compile and analyze data to ensure program quality and integrity

NOTE: Although the current position is not a County position, the eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education:Bachelor's degree with a major in public health, social work, public administration, or a related field applicable to the area of specialization.

Experience:One year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination.

Knowledge of:

  • Principles and practices of public administration and program management, including planning, implementation, and evaluation.
  • Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
  • Principles of budget preparation and monitoring.
  • Principles of personnel training, supervision and evaluation.

Skill/Ability to:

  • Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups.
  • Organize, direct and coordinate program services.
  • Work cooperatively with other County departments and public and private organizations.
  • Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
  • Prepare complex and detailed written reports, procedures and contracts.
  • Speak effectively to diverse audiences, including professional, clinical and citizen groups.
  • Train staff and coordinate activities of contractors, volunteer groups and staff.

Anyone may apply.A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

MPORTANT:Applications for this position will only be accepted online.If you are currently on the County's website, you may click the"Apply"button. If you are not on the County's website, please go to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Tentative Recruitment Timeline:
Final Filing Date: March 4, 2020
Application Screening: March 6, 2020
Panel Interviews: March 19 and/or 20, 2020

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.County of San Mateo is proud to be an Equal Opportunity Employer.

Analyst: Kristin Herman(02122020) (HealthServices Manager I - D023)

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