Guest Experience Associate

Published
November 18, 2022
Location
Washington, DC
Job Type
 

Description

Placemakr is a venture-backed startup on a mission to change the future of hospitality and home. With properties in four cities (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate. Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night-they are a place to call home.

As our Guest Experience Associate, your job is to create and own an exceptional experience for each of our Placemakr guests from the moment they check in, throughout their stay and until they depart. Simply put, your job is to manage our beautiful space, deliver exceptional service, and delight our amazing guests.

This position will be located on-site in Tysons, VA.

Responsibilities

  • Ensure that our guests have everything they need to have the best stay possible, so that they never want to stay anywhere other than Placemakr again.
  • Set the Placemakr brand apart by making certain it wows every guest with each interaction.
  • Operate the front of the house seamlessly during your shift, mastering and helping to evolve all of our front of house processes to ensure they are serving our guests at the highest levels.
  • Lay the groundwork each day to ensure you and the team are prepared for all guests checking in and out, including managing all reservations, assigning rooms, making keys, preparing parking passes, collecting ID's/payment, answering phones, and assisting guests with any and all questions or needs.
  • Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions.
  • Develop a strong working relationship with all of your teammates.
  • Be a leader by example and top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, etc.
  • Additional duties and responsibilities as assigned

Qualifications

  • You have a high school diploma.
  • You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with.
  • You hear and see yourself in our core values, and are excited to live by them.
  • You are obsessed with customer service. Your life's calling is to delight the guests you serve at every turn.
  • You are a stellar communicator who can effectively communicate with guests of all walks of life.
  • You're an excellent and efficient multitasker.
  • You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park
  • You're the kind of person that everyone is excited to be around because they feel like you're a true team player.
  • And.. if you happen to have a successful history as a front desk agent or any related hospitality experience that's a total bonus in our eyes.

Benefits & Perks

  • Medical, Vision & Dental Insurance
  • Participate in $500 monthly bonus program
  • Generous Stock Options
  • 401k + 4% employer matching program
  • Paid Time Off
  • Flexible Spending Accounts
  • Discounts to stay at select Placemakr properties
  • Life Insurance
  • We offer ZayZoon as an option to access your paycheck before your payday.

Our Community Norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply!

PI197250455

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