Customer Care Representative

United Rotary Brush Inc
Published
October 13, 2021
Location
Lenexa, KS
Job Type
 

Description

Customer Service Representative

United Rotary Brush is a manufacturer of specialty industrial brushes for the airport, road construction and street sweeping industries. Our Lenexa, KS facility is looking for a Customer Service Representative to provide prompt, professional, and excellent service to our local customers.

$1,000 available in Bonuses*

Customer Service Representative Summary

Provide exceptional customer service for customers by utilizing in-depth knowledge of company products and programs.

Customer Service Representative Duties & Responsibilities:

  • Order entry
    1. Accurate input information into the ERP system for processing in a prompt and timely manner.
    2. Assist customers with placing orders via phone, email, walk-in, or other methods.
  • Follow customer service procedures consistent with company requirements.
  • Communicate regularly with regional sales managers and company team members regarding any customer service issues.
  • Address customer complaints and resolve problems in accordance with URB policies and procedures.
  • Resolve freight issues.
    1. Investigate
    2. Record
    3. Resolve
      • Communicate resolution to customer, Quality, Sales, and Operations.
  • Work with Operations and Quality as liaison for Corrective Actions.
  • Handle RMAs per company defined processes and procedures.
  • Proactively develop skills and knowledge as a Customer Care Representative and Team communications.

Customer Service Representative Essential Skills:

  • Ability to communicate with Customers and company team members promptly and professionally. This will be demonstrated in action with all interactions - written and verbal.
  • Must be highly organized with attention to detail, able to work independently, and as a team player.
  • Must be able to effectively present information and respond to questions from managers, clients, customers, and the general public.
  • Proficient in Microsoft Office software – Word & Excel.

Customer Service Representative Education and Experience:

  • High School Diploma, GED, or equivalent Work Experience is required.
  • Exposure to Visual/Infor preferred: ERM/MRP use is required.
  • Working in a Manufacturing or Parts environment is highly desired.

Customer Service Representative Physical Requirements:

Must be able to meet deadlines and maintain a balance between multiple projects; fast-paced environment; and stressful circumstances.

*Note: A $500.00 retention bonus will be paid to those eligible participants who are hired while the program is in effect and attain 3 months of continuous employment with United Rotary Brush in their current qualified position. Eligible participants who are hired while the program is in effect and attain 6 months of continuous employment in their current qualified position will receive another $500.00 bonus. The bonuses are subject to all applicable taxes. Details of this program will be discussed at time of hire.

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