Chief Information Officer

City of Austin, TX
January 13, 2021
Austin, TX
Job Type


Minimum Qualifications
Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience which were in a management capacity.

Notes to Applicants
This recruitment will be led by Ralph Andersen & Associates.

Please click here to be routed to the consultant's web page for additional information and to view or download a brochure that details this opportunity.

This position is considered open until filled with the first review of resumes to begin February 22, 2021. Interested candidates must submit a compelling cover letter, comprehensive resume, and three professional references via email to Due to the public nature of searches in Texas, confidential inquiries are welcomed to Mr. Greg Nelson at (916) 630-4900.

Pay Range
$195,000 - $205,000

8:00 AM to 5:00 PM Monday - Friday.

Hours may vary depending upon business needs.

Job Close Date

Type of Posting External
Department Communication & Tech Mgmt
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 1124 S. IH 35, Austin, Texas
Preferred Qualifications
The Ideal Candidate:
In addition to being ethical, well qualified, and experienced, the next Chief Information Officer must possess certain traits that will be essential for success:

  • The ideal candidate will be a strategic, business-oriented leader who can shape innovation and promote exemplary customer service. While a fundamental base of technical knowledge is required, this strategic orientation is a more valuable skill.
  • Experience gained in large and complex organizations is highly desired. Today, Austin is a city of over 1,000,000 residents across over 270 square miles and is further complex in that it delivers a comprehensive array of municipal services, including all of its utilities and an international airport.
  • The ideal candidate will have a strong ability to engage the various functional areas of the City, understand their business processes, and deliver strong solutions and service to enable them.
  • In this highly competitive this market, the ideal leader will be creative in providing support and opportunities for staff to thrive and grow within the organization.
  • The best candidates will have the ability to seamlessly translate complex technological language in a manner that is approachable, and can relate to the operational needs of the various departments and offices of the City.
  • Austin is a City whose strength is derived from teamwork and diversity. Collaboration and cooperation are essential elements for success, where diversity is welcomed, and its value is appreciated.
  • Like many university cities, Austin has a high degree of civic engagement. Austinites care deeply about their community and are vocal about community projects and issues. While it may be cumbersome, this level of community
    involvement leads to better decisions and is a key component of the decisionmaking process utilized in Austin. The ideal candidate must be an inclusive leader that values all opinions.

    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Directs the activities of all CTM functional areas including networking, end-user support, voice operations, wireless communications, regional radio systems, security, geographic information systems, applications development, and IT project management.
  • Develops, maintains, and ensures effective partnering with Local and regional public safety and transportation agencies to provide and maintain effective communication systems.
  • Develops and maintains relationships across departments and outside agencies to align and implement communications and technology strategies.
  • Directs, maintains, and ensures 24/7 monitoring, management, and support of critical technology and communications systems including networks, data centers, applications, and wireless communications.
  • Oversees the preparation of the departmental business plan and budget and ensures expenditures remain within projections.
  • Directs programs to monitor, evaluate, and improve the efficiency and effectiveness of service delivery methods and procedures for customer service.
  • Directs the planning, development, and implementation of policy regarding technology issues.
  • Ensures that strategic direction is translated into tactical projects to produce the desired outcome.
  • Attends City Council meetings. Explains, justifies, and defends department programs, policies, and activities. Negotiates and resolves sensitive, significant, and controversial issues.

    Responsibilities- Supervision and/or Leadership Exercised:

    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and termination.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of the areas of information technology, communications technology, general business practices and project management.
  • Knowledge of inter-local agreements and practices.
  • Knowledge of inter-local agency governmental budgetary practices.
  • Knowledge of public administration principles, including the basic principles of organization, management, and budget preparation.
  • Knowledge of inter-local agency government purchasing laws and practices.
  • Knowledge of Texas Open Meetings Act, Government Code, Chapter 551.
  • Knowledge of Dispute Resolution.
  • Knowledge of basic laws, ordinances, and regulations underlying a public sector organization and applicable County, State, and Federal legislation affecting public safety and public service agencies.
  • Knowledge, skill, and ability of current best practices of leadership and management.
  • Ability to establish and maintain effective working relationships with City staff, executive management, peers, state and county officials, outside agencies and partners, vendors, community groups, general public, and media representatives.
  • Ability to work with and coordinate between multiple agency and different governmental structures to meet inter-local agreement goals and objectives.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City of Austin.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
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